What is Route?
Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app.
Why do I need shipping protection?
As more purchases are made online, more packages are getting lost in transit and stolen from doorsteps. The costs can be devastating for consumers and brands alike.
Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection. And if something happens, we’re here to help with a fast, convenient resolution.
What does Route cover that shipping carriers don’t?
It’s true that UPS, USPS, FedEx, and other shipping carriers are accountable for transporting your package responsibly and remedying the situation if something goes wrong.
But relying on their policies isn’t always your best shot at a resolution.
That’s because carrier policies won’t cover incidents of theft—once it’s delivered, it’s out of their hands—and will only cover damage if it’s undeniable that they caused it, which can be difficult to prove. And as for lost packages, it has to be scanned, but never delivered. That means as long as your order arrives somewhere—even if it’s the wrong address—it likely won’t be covered.
Plus, their claims process can be arduous. Customers are required to keep the packaging, retain the damaged item, provide the original sales invoice, complete the carrier’s claim form, file within a constrictive time window, obtain repair estimates, and occasionally, bring the damaged item to a carrier’s local facility for inspection.
If your claim is approved in the end, the resolution is often limited to a $50 or $100 payout. That means you might never see the full value of your money, or time, returned to you.
Route, on the other hand, covers a broader range of issues and offers a digital claims process that’s fast, easy, and convenient. Just open our app or website, and in a few clicks you can submit a claim and select the resolution you want. We’ll reimburse you the full cost of your order, including shipping and taxes, or order you a replacement in a matter of moments.
It’s a small price to pay for the outcome you deserve.
What if I accidentally purchased Route Shipping Protection?
Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app.
If you believe you purchased our shipping protection in error, please explore your options below.
If your order has already shipped
Route is actively protecting your package in transit, and we cannot refund the cost of our service as it is currently in use. However, in the unfortunate event that your package is lost, damaged, or stolen on its way to you, we will be able to help resolve your issue with our simple and straightforward claims process.
If your order has not yet been shipped
For orders that are unfulfilled and no tracking number has been assigned, please reach out to the brand or retailer directly and request that they refund the cost of Route Shipping Protection.