Each manufacturer has a different policy regarding defective merchandise. In many cases, we will be able to take your defective product and ship out a replacement. However, some manufacturers require that you deal with them directly. In either event, we will work with you to ensure that your defective item(s) is replaced as quickly as possible.
NOTE: After 30 days from the time your order is placed, all electrical equipment and light bulbs are covered by the manufacturer's warranty and should be returned directly to the manufacturer for repair or replacement.
If you need assistance or contact information for a specific manufacturer please call us at 847-775-0640.